Privacy Policy

Latest Updated: August 17th , 2022

Thank you for your interest in Hangzhou Cangjie Import and Export Co.,Ltd. and its affiliated companies (“Carbinjoy”, “we”, or “us”) and in the various websites https://www.carbinjoy.com/( "The Site”), and services provided by us and on which a link to this Privacy Policy (this “Policy”) is displayed (each, a “Product” or “Service” and, collectively, the “Carbinjoy Products and Services”).

INFORMATION WE COLLECT

When you visit the Site, we may collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. Some information we collect from you are referred to as “Personal Information” or “Personal Data” in this Policy. Personal information or personal data is that can identify you, or data that we can relate to you, such as your email address, credit card number, shipping or delivery address.

• Account Information. When you create or register a Carbinjoy account, you may provide us with information that includes your user ID, email address (or phone number, based on the country located), password or other information for account verification.
• Contact Information. When you place an order with Carbinjoy, or contact us for customer service, you may provide us with your contact information including your name, alias, email address, shipping address, billing address and phone number(s).
• Payment Information. When you place an order with Carbinjoy or engage in financial transactions by using Carbinjoy Products and Services, you may provide us with your payment information such as your bank account, credit card number, or debit card number.
• Communications. When you contact us, we may collect information about your communications with us, including your contact information, and the time, topic, and content of your communications.
• Device Related Information. When you request for after-sales service, you may provide us with information about your Carbinjoy device, including model and serial number.
• Cookies. We use cookies on the Site and online services. Cookies are used to collect information, including personal data, from you. Cookies are small files which, when placed on your device, enable us to provide certain features and functionality. To learn more about cookies please see our Cookie Policy.

HOW WE USE THE INFORMATION WE COLLECT

We use information we collect through the Services (like after-sales services), the Site you visit. The use of information that we collect includes the following:

• To fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). 
• To provide to you the after-sales services as you requested
• We use the device information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
• We may send direct marketing such as communications, including updates on promotions and events, relating to products and services offered by us and by third parties we work with. If you are an individual or consumer we will only send you direct marketing with your consent or as permitted by applicable law. You may send unsubscribe requests or withdraw your consent at any time. Please visit the section Your Rights and Choices Regarding Collected Personal Information to find out more
• We will aggregate personal data we collect, such as the number and frequency of your visits to our Site, to produce metrics and statistical information. We use aggregate data to help us understand how the site is being used and to improve its usability. We also use it to enhance the quality and availability of products and services we offer.

If you are located in the European Economic Area, we will only use your information when we have a valid legal ground, including when:

• You have consented to the use of your information, for example to send you marketing communications.
• We need to use your information to enter into or perform a contract with you, for example to deliver Carbinjoy products, to provide map services, or provide you with the customer support and other after-sales services.
• We need to use your information to comply with a legal obligation, for example to comply with a court order, subpoena, or warrant.
• We or a third party have a legitimate interest in using your information. In particular, we have a legitimate interest in using your information to understand and improve our Carbinjoy Products and Services, and to monitor for and prevent fraud. We only rely on our own or a third party’s legitimate interests to process your information when these interests are not overridden by your rights and interests.

We share your Personal Information with third parties to help us use your Personal Information, as described above. 

We may share your Personal Information with third parties to perform our obligations or after-sales services to you, such as with third logistic company to deliver the products you order on the Site, or entrust the third party maintenance agency to provide the after-sales maintenance services to you.

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

YOUR RIGHTS AND CHOICES REGARDING COLLECTED PERSONAL INFORMATION

You may update, correct, or delete certain Carbinjoy account information and preferences by accessing your account preferences page, available through the Site. If you receive commercial email or text messages from us, you may unsubscribe at any time by following the instructions contained within the email or text message. You may also opt out from receiving commercial email or text messages from us or object to be profiled by sending your request to us by email at【info@carbinjoy.com】.

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order or request maintenance or after-sales services through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

If you wish to exercise any rights you have under applicable data protection law, including the right to access, amend or delete any information we hold about you, you may contact us at 【info@carbinjoy.com】

MINORS OR CHILDREN’S PRIVACY

Except for certain products that are marked as “14+” or “for customers over the age of 14”, Carbinjoy Products and Services are not directed to children under the age of 16. We do not knowingly collect information from children under the age of 16 without obtaining parental consent.

DATA SECURITY

We use certain physical, organizational, and technical safeguards that are designed to improve the integrity and security of information that we collect and maintain. Please be aware that no security measures are perfect or impenetrable and thus we cannot and do not guarantee that your information will not be accessed, viewed, disclosed, altered, or destroyed by breach of any of our physical, technical, or organizational safeguards.

COOKIES

When you use the Site or other online services, we may send one or more cookies — small text files containing a string of alphanumeric characters — to your device. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to the Service. Please review your web browser “Help” file to learn the proper way to modify your cookie settings.

We may also automatically record certain information from your device by using various types of technology (together with cookies, “cookies and similar technologies”). This automatically collected information may include your IP address or other device address or ID, web browser and/or device type, the web pages or sites that you visit just before or just after you use a Product or Service, the pages or other content you view or otherwise interact with on a Product or Service, and the dates and times that you visit, access, or use Products and Services. We also may use these technologies to collect information regarding your interaction with email messages, such as whether you opened, clicked on, or forwarded a message.

RETENTION OF PERSOANL INFORMATION

We retain your information to provide service to you, or as required by applicable laws or regulations. We aim to retain your information only for the period necessary to fulfil our obligations under this Policy, unless otherwise required or permitted by law. We will carefully assess the need to collect data, the type of data collected, relevant legal framework, and the statute of limitations when determining the retention period.

CHANGES AND UPDATES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

OUR CONTACT INFORMAION

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail a【info@carbinjoy.com】or by mail using the details provided below:

No 5707 Building 5 Chengzhi Business Center No 5000 jiangdong 1st Street Qianjin Avenue Qiantangxinqu Hangzhou Zhejiang, China 311225